CONTACT US
Customer service is available by telephone, in person, and, reluctantly, by mail.
TELEPHONE
General customer service: 1-800-555-0187. Monday to Friday, 8am to 7pm. Saturday, 9am to 1pm.
Lost or stolen card: 1-800-555-0199, 24 hours. Call this one first.
Report fraud: 1-800-555-0142. Have your statement in front of you.
IN PERSON
Ocean Drive Branch — 100 Ocean Drive, Vice City. Lobby: 9am to 4pm weekdays, closing early on Friday.
Little Havana Plaza Branch — Lobby: 9am to 4pm weekdays.
Port Gellhorn Branch — Lobby: 10am to 3pm weekdays.
BY MAIL
Vice Financial Group, Customer Correspondence, P.O. Box 1987, Vice City, Leonida.
Please do not mail cash. Several people have.
WHAT WE WILL NEVER ASK FOR
Your full password, your PIN, or a payment sent through a digital currency to resolve a fee.
Telephone numbers, addresses and hours shown are fictional.